VTech CS6449 User Manual download pdf (Page 74)

Appendix

Troubleshooting

My caller ID isn’t working properly.

Caller ID is a subscription service. You must subscribe to this service from your

telephone service provider for this feature to work on your phone.

The caller must be calling from an area that supports caller ID.

Both your and your caller’s telephone service providers must use caller ID compatible

equipment.

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through

your telephone line, you must install a DSL lter between the telephone line cord and the

telephone wall jack (page 2). The lter prevents noise and caller ID problems resulting

from DSL interference. Please contact your DSL service provider for more information

about DSL lters.

My telephone does not receive caller ID when on a call.

Make sure you subscribe to caller ID with call waiting features from your telephone service

provider. Caller ID feature works only if both you and the caller are in areas offering

caller ID service, and if both telephone service providers use compatible equipment.

The messages on the answering system are incomplete.

If a caller leaves a very long message, part of it may be lost when the system

disconnects the call after four minutes.

If the caller pauses for too long, the system stops recording and disconnects the call.

If the system’s memory becomes full during a message, the system stops recording and

disconnects the call.

If the caller’s voice is very soft, the system may stop recording and disconnect the call.

The messages are very difcult to hear.

Press VOL on the telephone base or /VOLUME on the cordless handset to increase

the listening volume.

The answering system does not answer after the correct number of rings.

• Make sure that the answering system is on. ANS ON should show on the handset and

/ANS ON/OFF light on the telephone base should be on.

• If toll saver is activated, the number of rings changes to two when you have new

messages stored (page 47).

• If the memory is full or the system is off, the system will answer after 10 rings.

• In some cases, the answering system is affected by the ringing system used by your

telephone service provider.

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VTech CS6449 User Manual Page 74