VTech Cyber Rocket User Manual download pdf (Page 21)

TROUBLESHOOTING

1. If your Cyber Rocket™ stops working or does not turn on:

- Check your batteries. Make sure the batteries are fresh and properly

installed.

- Insert the tip of a paper clip (or a similar object without a sharp tip)

into the small hole at the back of the unit labeled “Reset.”

NOTE: After resetting, default settings will be restored.

If you are still having problems, visit our website at

www.vtechkids.com

for troubleshooting tips.

2. If when pressing, nothing happens:

- If you have inserted batteries, check to see that they are aligned

correctly.

3. If the LCD screen is frozen and not responding to any input:

- Use the tip of a paper clip (or a similar object without a sharp tip) to

gently press the Reset button.

4. If the PC does not auto-launch to

Cyber Rocket

Headquarters

after plugging in the Cyber Rocket

- Make sure that the software included on the installation CD was

properly installed onto the PC.

- Check the USB connection. Make sure the cable ends are connected

correctly.

5. If the PC can not access

www.planetvtech.com or failed to load:

- Make sure you have the latest version of Adobe Flash Player

and

make sure your ﬁrewall or router is properly set up to accept the

incoming connection on Port 3030.

6. If Windows pop-up for formatting disk.

- Click cancel to abort the action.

Troubleshooting

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VTech Cyber Rocket User Manual Page 21