VTech TR16-2013 User Manual download pdf (Page 2)

Cleaning your telephone

Your telephone has a durable plastic casing that should

retain its luster for many years. Clean it only with a

dry non-abrasive cloth. Do not use dampened cloth or

cleaning solvents of any kind.

Frequently asked questions

Below are the questions most frequently asked about

the cordless telephone. If you cannot find the answer to

your question, visit our website at

www.vtechphones.com or call 1 (800) 595-9511

for customer service. In Canada, go to

www.vtechcanada.com or call 1 (800) 267-7377.

My telephone

does not work

at all.

Make sure the telephone base is

installed properly, and battery is

installed and charged correctly.

For optimum daily performance,

return the handset to the

telephone base after use.

The display

shows No line.

I cannot hear the

dial tone.

Disconnect the telephone line

cord from your telephone and

connect it to another telephone.

If there is no dial tone on that

other telephone either, then

the telephone line cord may be

defective. Try installing a new

telephone line cord.

If changing telephone line cord

does not help, the wall jack

(or the wiring to this wall jack)

may be defective. Contact your

telephone service provider.

You may be using a new cable

or VoIP service, the existing

telephone jacks in your home

may no longer work. Contact your

service provider for solutions.

The display

shows To

and ...see

manual

alternately. The

handset does not

work at all.

The handset is deregistered from

the telephone base. Place the

handset in the telephone base

to register it back. The handset

shows Registered and

you hear a beep when the

registration process completes.

This process takes about 90

seconds to complete.

The answering

system does

not record

messages.

Make sure the answering system

is on. When the answering system

is on, ANS ON should display on

the handset and the telephone

base.

When the answering machine

memory is full, it does not record

new messages until some old

messages are deleted.

If you subscribe to voicemail

service, change the number of

rings so that your answering

system answers before your

voicemail service answers. To

determine how many rings activate

your voicemail service, contact your

telephone service provider.

The answering

system does

not announce

the correct day

of the week

for recorded

messages time

stamp.

Make sure you have set the date

and time. See Configure your

telephone section.

The messages

on the answering

system are

incomplete.

If a caller leaves a very long

message, part of it may be lost

when the answering system

disconnects the call after the

preset recording time.

If the memory on the answering

system becomes full during a

message, the answering system

stops recording and disconnects

the call.

I accidentally

set my LCD

language to

Spanish or

French, and I

don’t know how

to change it back

to English.

While the handset is not in use,

press MENU and then enter

364 to change the handset

LCD language back to English.

Limited warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to

the holder of a valid proof of purchase (“Consumer” or

“you”) that the Product and all accessories provided

in the sales package (“Product”) are free from

defects in material and workmanship, pursuant to the

following terms and conditions, when installed and

used normally and in accordance with the Product

operating instructions. This limited warranty extends

only to the Consumer for Products purchased and

used in the United States of America and Canada.

What will VTech do if the Product is not free from

defects in materials and workmanship during

the limited warranty period (“Materially Defective

Product”)?

During the limited warranty period, VTech’s authorized

service representative will repair or replace at VTech’s

option, without charge, a Materially Defective Product. If

we repair the Product, we may use new or refurbished

replacement parts. If we choose to replace the Product,

we may replace it with a new or refurbished Product

of the same or similar design. We will retain defective

parts, modules, or equipment. Repair or replacement

of the Product, at VTech’s option, is your exclusive

remedy. VTech will return the repaired or replacement

Products to you in working condition. You should expect

the repair or replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends for

ONE (1) YEAR from the date of purchase. If VTech

repairs or replaces a Materially Defective Product

under the terms of this limited warranty, this limited

warranty also applies to the repaired or replacement

Product for a period of either (a) 90 days from the

date the repaired or replacement Product is shipped to

you or (b) the time remaining on the original one-year

warranty; whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

Product that has been subjected to misuse,

accident, shipping or other physical damage,

improper installation, abnormal operation or

handling, neglect, inundation, fire, water or other

liquid intrusion; or

Product that has been damaged due to repair,

alteration or modification by anyone other than an

authorized service representative of VTech; or

Product to the extent that the problem experienced

is caused by signal conditions, network reliability,

or cable or antenna systems; or

Product to the extent that the problem is caused

by use with non-VTech accessories; or

Product whose warranty/quality stickers, product

serial number plates or electronic serial numbers

have been removed, altered or rendered illegible; or

Product purchased, used, serviced, or shipped for

repair from outside the United States of America

or Canada, or used for commercial or institutional

purposes (including but not limited to Products

used for rental purposes); or

Product returned without a valid proof of purchase

(see item 2 on the next page); or

Charges for installation or set up, adjustment

of customer controls, and installation or repair of

systems outside the unit.

How do you get warranty service?

To obtain warranty service in the United States of

America, please visit our website at

www.vtechphones.com or call 1 (800) 595-9511. In

Canada, go to www.vtechcanada.com or dial

1 (800) 267-7377.

NOTE: Before calling for service, please review the

user’s manual - a check of the Product’s controls and

features may save you a service call.

Except as provided by applicable law, you assume the

risk of loss or damage during transit and transportation

and are responsible for delivery or handling charges

incurred in the transport of the Product(s) to the service

location. VTech will return repaired or replaced Product

under this limited warranty. Transportation, delivery

or handling charges are prepaid. VTech assumes no

risk for damage or loss of the Product in transit. If the

Product failure is not covered by this limited warranty,

or proof of purchase does not meet the terms of this

limited warranty, VTech will notify you and will request

that you authorize the cost of repair prior to any further

repair activity. You must pay for the cost of repair and

return shipping costs for the repair of Products that are

not covered by this limited warranty.

What must you return with the Product to get

warranty service?

Return the entire original package and contents

including the Product to the VTech service location

along with a description of the malfunction or

difficulty; and

Include a “valid proof of purchase” (sales receipt)

identifying the Product purchased (Product model)

and the date of purchase or receipt; and

Provide your name, complete and correct mailing

address, and telephone number.

Other limitations

This warranty is the complete and exclusive agreement

between you and VTech. It supersedes all other

written or oral communications related to this Product.

VTech provides no other warranties for this Product.

The warranty exclusively describes all of VTech’s

responsibilities regarding the Product. There are no

other express warranties. No one is authorized to make

modifications to this limited warranty and you should

not rely on any such modification.

State/Provincial Law Rights: This warranty gives you

specific legal rights, and you may also have other rights,

which vary from state to state or province to province.

Limitations: Implied warranties, including those of

fitness for a particular purpose and merchantability (an

unwritten warranty that the Product is fit for ordinary

use) are limited to one year from the date of purchase.

Some states/provinces do not allow limitations on how

long an implied warranty lasts, so the above limitation

may not apply to you. In no event shall VTech be liable

for any indirect, special, incidental, consequential,

or similar damages (including, but not limited to lost

profits or revenue, inability to use the Product or

other associated equipment, the cost of substitute

equipment, and claims by third parties) resulting from

the use of this Product. Some states/provinces do

not allow the exclusion or limitation of incidental or

consequential damages, so the above limitation or

exclusion may not apply to you.

Please retain your original sales receipt as

proof of purchase.

Technical specifications

Frequency

control

Crystal controlled PLL synthesizer

Transmit

freuency

Handset: 1921.536-1928.448 MHz

Telephone base: 1921.536-1928.448

MHz

Channels 5

Nominal

effective

range

Maximum power allowed by FCC and

IC. Actual operating range may vary

according to environment conditions

at the time of use.

Power

requirements

Handset: 2.4V Ni-MH battery

Telephone base: 6V AC @ 400mA

Charger: 6V AC @ 300mA

Memory Handset directory:

50 memory locations; up to 30 digits

and 15 characters

Handset caller ID log:

50 memory locations; up to 24 digits

and 15 characters

Press SELECT twice. The screen displays

Reassign SD.

Press SELECT. The screen displays Copy

from DIR... and then the first entry of the

directory.

Scroll to browse to the desired entry.

-OR-

Use the alphabetical search to find the

desired entry.

8. Press SELECT to save. You hear a

confirmation. The name (up to 12 characters)

appears in the selected speed dial location.

Dial a speed dial number

Press and hold a dialing key (0 or 2-9) to

dial the number stored in the corresponding

speed dial location.

When the speed dial location is empty, the screen

displays the speed dial list. See Assign a speed

dial entry to add a new entry.

Delete a speed dial entry

Press MENU when the phone is not in use.

Scroll to Directory, then press SELECT.

Scroll to Speed dial, then press SELECT.

Press or , or use the dialing keys to

choose the desired speed dial location, then

press DELETE. The screen displays Clear

SD #X?

Press SELECT to confirm. You hear a

confirmation tone.

NOTE

Deleting the speed dial entries does not affect the

entries in the directory.

Caller ID

If you subscribe to caller ID service, information

about each caller appears after the first or

second ring. If you answer a call before the caller

information appears on the screen, it will not be

saved in the caller ID log.

The caller ID log stores up to 50 entries. Each

entry has up to 24 digits for the phone number

and 15 characters for the name.

If the telephone number has more that 15 digits,

only the last 15 digits appear. If the name has more

than 15 characters, only the first 15 characters are

shown and saved in the caller ID log.

•

Review a caller ID log entry

Press CID when the phone is not in use.

Scroll to browse through the caller ID log.

When the desired entry appears:

Press repeatedly to show different

dialing options.

Press 1 repeatedly if you need to add or

remove 1 in front of the phone number.

Press or to dial the displayed number.

Dial a caller ID log entry

When the desired entry appears, press

or to dial.

Save a caller ID log entry to the directory

When the desired caller ID log entry

displays, press SELECT.

2. Scroll to To Directory then press SELECT.

3. Use the dialing keys to modify the number,

and then press SELECT.

4. Use the dialing keys to modify the name,

and then press SELECT to save.

Delete a caller ID log entry

When the desired caller ID log entry displays,

press DELETE.

Delete all caller ID log entries

Press MENU when the phone is not in

use. Scroll to Caller ID log and then press

SELECT. Scroll to Del all calls and then

press SELECT twice.

Sound settings

Key tone

You can choose from different ringer tones.

Press MENU when the handset is not in use.

Scroll to Settings, and then press SELECT.

Scroll to choose Key tone, and then press

SELECT.

Scroll to choose On or Off, and then press

SELECT to save.

Ringer tone

You can choose from different ringer tones.

Press MENU when the handset is not in use.

Scroll to Ringers, and then press SELECT.

Scroll to choose Ringer tone, and then

press SELECT.

Scroll to sample each ringer tone, and thensample each ringer tone, and then

press SELECT to save.

•

NOTE

If you turn off the ringer volume, you will not hear ringer

tone samples.

Ringer volume

You can adjust the ringer volume level, or turn

the ringer off.

Press MENU when the handset is not in use.

Scroll to Ringers, and then press SELECT.

Press SELECT to choose Ringer volume.

Scroll to adjust the volume, and then pressadjust the volume, and then press

SELECT to save.

NOTE

If the handset ringer volume is set to off, that handset

is silenced for all incoming calls except paging tone.

Ringer volume (telephone base)

You can adjust the telephone base volume level

by pressing VOL- or VOL+ on the top of the

telephone base when idle.

Temporary ringer silencing

When the telephone is ringing, you can

temporarily silence the ringer of the handset

without disconnecting the call. The next call rings

normally at the preset volume.

Press OFF or MUTE on the handset. The

handset displays and Ringer muted briefly.

Quiet mode

You can turn on the quiet mode for a period of

time. During this period, all tones (except paging

tone) and call screening are muted. When you

turn on the quiet mode, the answering system

turns on automatically.

Press and hold on the handset or

telephone base when idle.

Use the dialing keys (0-9) to enter the

duration, and then press SELECT to save.

To turn off the quiet mode, press and hold

on the handset or telephone base when idle.

About answering system and

voicemail service

For message recording, your telephone has a

built-in answering system, and it also support

voicemail service offered by your telephone

service provider (subscription is required, and

fee may apply).

The main differences between them are as

follows:

•

Category

Built-in answering

system

Voicemail from

telephone service

Storage

Messages are

stored in the

telephone base.

Messages are

stored in a server

or system provided

by your telephone

service.

Your messages

will not be deleted

automatically.

You have to delete

your messages

manually.

Your messages

may be

automatically

deleted after a

period of time.

Contact your

telephone service

provider for more

details.

Method

to retrieve

messages

When you received

new messages,

handset displays

XX new messages

and the message

window on the

telephone base

flashes.

When you received

new messages,

the handset

displays and

New voicemail.

To retrieve

messages, usually

there are two ways:

Press a button

on the telephone

base; or

Access remotely

with an access

code.

•

To retrieve

messages, you

need an access

number and/or a

passcode provided

by your telephone

service provider.

Set your built-in answering system

Your answering system has various features,

read below for the basic settings.

The answering system can record and store

up to 99 messages. Each message can be up

to three minutes in length. The total storage

capacity for the announcement, messages and

memos is approximately 14 minutes. The actual

recording time depends on individual message

characteristics.

Your answering system allows you to set your

announcement, to save and delete messages,

activate call screening, to set number of rings

before pick up, to access remotely, and to

control the recording time.

Turn the answering system on or off

The answering system must be turned on to

answer and record messages.

To turn on or off with the telephone base:

Press /ANS ON on the telephone base to turn

the built-in answering system on or off.

To turn on or off with the handset:

Press MENU when the phone is not in use.

Scroll to highlight Answering sys, and then

press SELECT.

Scroll to highlight Answer on/off, and then

press SELECT.

Scroll to highlight Answer: On or

Answer: Off, and then press SELECT to

save. You hear a confirmation tone.

Default announcement

The telephone is preset with a greeting that

answers calls with “Hello, please leave a

message after the tone.” You can use this preset

announcement, or replace it with your own.

Record your own announcement

The announcement can be up to 90 seconds in

length.

Press MENU when the phone is not in use.

Scroll to Answering sys and then press

SELECT twice.

The handset displays Play [2] Del [3]

Rec [7], and it announces, “To play, press 2.

To record, press 7.”

Press 7 to record. The handset announces,

“Record after the tone. Press STOP when you

are done.” After the tone, speak towards the

handset microphone. Then, press 5 when done.

•

Play the announcement

Press MENU when the phone is not in use.

Scroll to Answering sys and then press

SELECT twice.

The handset displays Play [2] Del [3]

Rec [7], and it announces, “To play, press 2.

To record, press 7.”

Press 2 to record. The handset announces,

“Record after the tone. Press STOP when

you are done.” Then, press 2 to play the

announcement.

Delete the announcement

Press MENU when the phone is not in use.

Scroll to Answering sys and then press

SELECT twice.

The handset displays Play [2] Del [3]

Rec [7], and it announces, “To play, press 2.

To record, press 7.”

Press 3 to delete your own recorded

announcement.

Set number of rings

You can set the answering system to answer an

incoming call after 2, 3, 4, 5 or 6 rings; or toll saver. If

you choose toll saver, the answering system answers

a call after 2 rings when you have new messages, or

after 4 rings when you have no new messages.

Press MENU when the phone is not in use.

Scroll to Answering sys then press SELECT.

Scroll to Ans sys setup then press SELECT.

Scroll to # of rings then press SELECT.

Scroll to choose 2, 3, 4, 5, 6 or Toll saver.

Press SELECT to save and you hear a

confirmation tone.

Message alert tone

When the message alert tone is set to on,

and there is at least one new message, the

telephone base beeps every 10 seconds. The

message alert tone is preset to off.

Press MENU when the phone is not in use.

Scroll to Answering sys then press SELECT.

Scroll to Ans sys setup then press SELECT.

Scroll to Msg alert tone then press SELECT.

Scroll to choose Tone: On or Tone: Off.

Press SELECT to save and you hear a

confirmation tone.

Recording time

You can set the recording time limit for each

incoming message.

Press MENU when the phone is not in use.

Scroll to Answering sys then press SELECT.

Scroll to Ans sys setup then press SELECT.

Scroll to Recording time then press

SELECT.

Scroll to choose 3 minutes, 2 minutes or

1 minute.

Press SELECT to save and you hear a

confirmation tone.

Use your built-in answering system

New message indication

When there are new answering system

messages, The handset displays XX new

messages and the message window on the

telephone base flashes.

Message playback

To playback messages at the telephone base:

Press /PLAY when the phone is not in use.

Options during playback:

Press VOL- or VOL+ to adjust the speaker

volume.

Press /SKIP to skip to the next message.

Press /REPEAT to repeat the message

currently playing. Press /REPEAT twice to

listen to the previous message.

Press X/DELETE to delete the playing

message. The system advances to the next

message.

Press /STOP to stop.

To playback messages at the handset:

Press MENU to choose Play messages.

Press SELECT.

Options during playback:

Press /VOLUME/ to adjust the message

playback volume.

Press 6 to skip to the next message.

Press 4 to repeat the message. Press 4

during the time and day announcement to

hear the previous message.

Press 3 to delete the playing message.

Press OFF to stop the playback.

Press to switch between speakerphone

mode and handset mode.

•

Delete all old messages at the telephone

base

To delete all old messages at the telephone

base:

Press X/DELETE twice when the phone is not

in use.

To delete all old messages on a handset:

Press MENU when the phone is not in use.

Scroll to Answering sys, and then press

SELECT.

Scroll to Delete all old, and then press

SELECT twice. You hear a confirmation tone.

Remote access

A two-digit security code is required to access

the answering system remotely from any

touch-tone telephone. The preset code is 19.

You can use this preset code, or set your own.

Dial your telephone number from any

touch-tone telephone.

When the system plays your announcement,

enter the two-digit security code.

You can enter one of the following remote

commands.

Command Description

Play all messages.

Play new messages.

Delete the current message

(during playback).

Delete all old messages.

Repeat the current message

(during playback).

Stop.

Hear a list of remote

commands.

Skip to the next message

(during playback).

Record a new announcement.

End the call.

Turn the answering system

on or off.

Hang up or press 8 to end the call.

Remote access code

A two-digit security code is required to access

the answering system remotely from any touch-

tone telephone. The preset code is 19. You can

set the code from 00 to 99.

Press MENU when the phone is not in use.

Scroll to Answering sys then press SELECT.

Scroll to Ans sys setup then press SELECT.

Scroll to Remote code, and then press

SELECT.

Use the dialing keys to enter a two-digit number.

-OR-

Scroll to a desired two-digit number.

Press SELECT to save and you hear a

confirmation tone.

Use the built-in answering system

and voicemail service

You can use your answering system and

voicemail service together by setting your

answering system to answer before voicemail

service answers as described below. To learn

how to program your voicemail settings, contact

your telephone service provider.

If you are on a call, or if the answering system

is busy recording a message and you receive

another call, the second caller can leave a

voicemail message.

Set your answering system to answer calls

at least two rings earlier than your voicemail

service is set to answer. For example, if your

voicemail service answers after six rings, set

your answering system to answer after four

rings. Some voicemail service providers may

program the delay before answering calls in

seconds instead of rings. In this case, allow

six seconds per ring when determining the

appropriate setting.

Retrieve voicemail from

telephone service

Voicemail is a feature available from most

telephone service providers. It may be included

with your telephone service, or may be optional.

Fees may apply.

Retrieve voicemail

When you received a voicemail, the handset

displays and New voicemail. To retrieve,

you typically dial an access number provided by

your telephone service provider, and then enter

a security code. Contact your telephone service

provider for instructions on how to configure the

voicemail settings and listen to messages.

Turn off the new voicemail indicators

If you have retrieved your voicemail while away

from home, and the handset still displays the new

voicemail indicators, use this feature to turn off

the indicators.

NOTE

This feature turns off the indicators only, it does not

delete your voicemail messages.

Press MENU when the handset is not in use.

Scroll to Settings, and then press SELECT.

Scroll to Clr voicemail, and then press

SELECT.

Press SELECT to save and you hear a

confirmation tone.

Expand your telephone system

You can add new handsets (TR02-2013/TR05-

2013/TR06-2013/TR07-2013/TR08-2013,

purchased separately) to your telephone base.

Your telephone base supports a maximum of 5

handsets.

For more details, refer to the user’s manual that

comes with your TR02-2013/TR05-2013/TR06-

2013/TR07-2013/TR08-2013 new handset.

ECO mode

This power conserving technology reduces power

consumption for optimal battery performance. The

ECO mode activates automatically whenever the

handset is synchronized with the telephone base.

General product care

Taking care of your telephone

Your cordless telephone contains sophisticated

electronic parts, so it must be treated with care.

Avoid rough treatment

Place the handset down gently. Save the original

packing materials to protect your telephone if you ever

need to ship it.

Avoid water

Your telephone can be damaged if it gets wet. Do not

use the handset outdoors in the rain, or handle it with

wet hands. Do not install the telephone base near a

sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges

harmful to electronic equipment. For your own safety,

take caution when using electrical appliances during

storms.

Specifications are subject to change without notice.

Document order number: 91-007210-030-100

Telephone base control key panel:

1 2

Abridged user’s manual 1

Comments to this Manuals

No comments

VTech TR16-2013 User Manual Page 2

Comments to this Manuals

Related products and manuals for Telephones VTech TR16-2013