VTech CS6124-21 User Manual download pdf (Page 10)

If the battery is completely depleted, it may take up to 30 minutes to charge the handset

before Low battery appears on the screen.

Purchase a new battery. Refer to Battery installation on page 2.

The CHARGE light is off.

Clean the charging contacts on the handset and telephone base each month with a pencil

eraser or a dry non-abrasive fabric.

Make sure the power adapter and telephone line cord are plugged in correctly and securely.

Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one

minute for the handset and telephone base to reset.

The telephone does not ring when there is an incoming call.

Make sure the handset ringer volume is not set to off.

Make sure the telephone line cord and power adapter are plugged in properly.

The handset may be too far from the telephone base. Move it closer to the telephone base.

There may be too many extension phones on the telephone line to allow all of them to ring

simultaneously. Unplug some of them.

If other telephones in your home are having the same problem, the problem is in the wiring or

telephone service. Contact your telephone service provider (charges may apply).

Other electronic products such as HAM radios and other DECT phones can cause

interference with your cordless phone. Try installing your phone as far away as possible from

these types of electronic devices.

Test a working telephone at the telephone wall jack. If another telephone has the same

problem, the problem is in the telephone wall jack. Contact your telephone service provider

(charges may apply).

The telephone line cord may be defective. Install a new telephone line cord.

Remove and install the battery again and place the handset in the telephone base.

Wait for the handset to synchronize with the telephone base. Allow up to one minute for this

to take place.

My handset beeps and is not performing normally.

Make sure the power cord is securely plugged into the telephone base. Plug the telephone

base into a different working electrical outlet not controlled by a wall switch.

Move the handset closer to the telephone base. It may be out of range.

Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds

and plug it back in again. Allow up to one minute for the cordless handset and the telephone

base to synchronize.

Other electronic products such as HAM radios and other DECT phones can cause

interference with your cordless phone. Try installing your phone as far away as possible from

these types of electronic devices.

There is interference during a telephone conversation. My calls fade out when

I am using the cordless handset.

The handset may be out of range. Move it closer to the telephone base.

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through

your telephone line, you must install a DSL lter between the telephone line cord and

the telephone wall jack. The lter prevents noise and caller ID problems caused by DSL

interference. Contact your DSL service provider for more information about DSL lters.

Appliances or other cordless telephones plugged into the same circuit as the telephone base can

cause interference. Try moving the appliance or telephone base to another outlet.

Other electronic products such as HAM radios and other DECT phones can cause

interference with your cordless phone. Try installing your phone as far away as possible from

these types of electronic devices.

If your telephone is plugged in with a modem or a surge protector, plug the telephone (or

modem/surge protector) into a different location. If this doesn’t solve the problem, relocate

your telephone or modem farther apart from each other, or use a different surge protector.

The location of your telephone base can impact the performance of your cordless phone. For

better reception, install the telephone base in a centralized location within your home or ofce,

away from walls or other obstructions. In many environments, elevating the telephone base

improves overall performance.

Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.

If calls are still not clear, the problem is probably in the wiring or telephone service. Contact

your telephone service provider (charges may apply).

If other telephones in your home are having the same problem, the problem is in the wiring or

telephone service. Contact your telephone service provider (charges may apply).

I hear other calls when using the telephone.

Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If

you still hear other calls, the problem is probably in the wiring or telephone service. Contact

your telephone service provider.

I hear noise on the cordless handset and the keys do not work.

Make sure the telephone line cord is plugged in securely.

Out of range or no pwr at base shows on the handset screen.

The handset may be out of range. Move it closer to the telephone base.

Make sure the power cord is securely plugged into the telephone base. Use a working

electrical outlet not controlled by a wall switch.

Reset your telephone by unplugging the power adapter from the telephone base. Disconnect

the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter

and install the battery again. Place the handset in the telephone base and allow up to one

minute for the handset and telephone base to synchronize.

Other electronic products such as HAM radios and other DECT phones can cause

interference with your cordless phone. Try installing your phone as far away as possible from

these types of electronic devices.

I subscribe to a nontraditional telephone service that uses my computer to

establish connections, and my telephone doesn’t work.

Make sure your computer is powered on.

Make sure your Internet connection is working properly.

Make sure that the software is installed and running for your nontraditional telephone service.

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VTech CS6124-21 User Manual Page 10

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