VTech IS6100 User Manual

Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.UP4164-Line Offi ce PhonesMain Cons

2AUTO REDIALPress to view the last 10 numbers dialed ( page 55 and page 57 ). • One-touch keysPress to dial the desired one-touch number ( page 66 )

92Answering systemPrivate mailbox setup Call interceptWhen a caller is leaving a message on your private mailbox, you can stop the recording and talk

93All feature settings below apply to both central (auto attendant) and private mailboxes. Remote access codeUse this code to select a three-digit nu

94Answering systemAnswering system setup Message alertUse this feature to turn the audible message alert on or off.If the message alert tone is on, th

95Answering systemAnswering system setupCall Screening>On OffAns Sys Setup Remote Code Msg Date/Time Message Alert Message Length>Call Screening

96 Using the auto attendant When auto attendant is on, it automatically picks up the ringing line after the delay time you programmed (see Auto att

97Answering systemAuto attendant operation Auto attendant (AA) flow chartAA records central messageIncoming callAA answers and plays outgoing announce

98 New message indicationThe icon displays on the console when there are new messages in the central mailbox.The icon displays on the console w

99Answering systemAnswering system operationNOTES:If you want to play the messages without hearing the date and time information, set the Msg Date/Tim

100Answering systemAnswering system operationDelete all private mailbox messagesYou can use this feature to delete all messages stored in the private

101Use this feature to reach your answering system remotely by calling any telephone line connected this console from any touch-tone telephone. Make s

3Main menuThe > symbol highlights a menu item.Main menuRingers ( pages 38- 39 )Set Date/Time ( page 40 )One Touch ( pages 64- 67 )Phone Settings

102Answering systemRemote access7Press to play current private mailbox announcement.Press 9 to record and wait for the beep before speaking.Press # to

103All messages are deletedAll messages in the central mailbox are erased.All messages in the private mailbox are erased.Auto Att: ONThe auto attendan

104AppendixConsole display screen messagesLine is not available at this timeThe telephone line cord is not plugged into the console.The line you are t

105AppendixConsole display screen messagesRegistering handset...(Put handset on cradle to start)The console is registering a cordless handset.Registra

106If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com o

107AppendixTroubleshootingThere is no dial tone.First try all the suggestions above.Make sure you plug the handset cord securely and firmly into the

108AppendixTroubleshootingI cannot make intercom calls.Make sure you choose the correct extension. The destination telephone might be on an external c

109AppendixTroubleshootingMy calls fade in and out while I’m using my corded handset.If you have a corded headset plugged into the telephone, try unpl

110AppendixTroubleshootingIf you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must insta

111AppendixTroubleshootingThe auto attendant does not respond when callers dial an extension.Make sure directory announcement is recorded correctly to

4Telephone lines -On when this console is selected under the corresponding line group setting. Ringer off - On steadily when the ringer volume is set

112AppendixTroubleshootingI subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t w

113Taking care of your telephoneYour telephone base contains sophisticated electronic parts, so you must treat it with care.Avoid rough treatment. Pla

114This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachment

115This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limit

116Appendix Limited warranty1. What does this limited warranty cover?The manufacturer of this VTech product warrants to the holder of a valid proof

117Appendix Limited warranty5. How do you get warranty service?To obtain warranty service, visit businessphones.vtech.com or call 1 (800) 595-9511. In

118Appendix Technical specifi cationsRF frequency band 1921.536MHz - 1928.448MHzChannels 5Operating temperature 32°F - 122°F0°C - 50°CTelephone base vo

119AAdd a handset 25Add a headset 26, 28Alert tones 5Announcement 84–87, 90Answer a call 49Answer an intercom call 61Auto-redial 57Auto attenda

120MMaintenance 113Make a call 48Make an intercom call 61Memo 100Memory match 77Menu settings 29Message Date/Time 93Message indication 98Messa

121VVolume 38, 50Volume control 50WWall mount 18–22Warranty 116–117Website 47Index

5Getting started Alert tones and lightsAlert tonesOne beep You have set the hold reminder on.-OR-The telephone is recording a memo.-OR-You have set th

VTech Communications, Inc.A member of THE VTECH GROUP OF COMPANIES.VTech is a registered trademark of VTech Holdings Limited.Specifi cations are subje

6This UP416 is the console of a 4-line telephone system. It is expandable to a maximum of 15 UP406 desksets, a UP407 cordless handset and a VTech IS61

7The UP416 package includes only the console. You have to purchase UP406 deskset, UP407 cordless handset, and IS6100 cordless headset separately to ex

8Getting startedPlanning your system Use the existing Ethernet wall jack:Use the PC port on the console as an Internet pass-through. Unplug your Ether

9Getting startedPlanning your systemMethod 2: Install the console as a stand-alone telephoneYou can install the console without connecting it to UP406

10Install the console close to the telephone jacks, an Ethernet wall jack (if necessary), and a power outlet not controlled by a wall switch. The tele

11Plug the end of the coiled handset cord into the jack on the left side of the telephone. 1.Lift the kickstand as the arrows indicate below to relea

Congratulationson your purchase of this VTech product. Before using this VTech product, please read the Important safety information. For customer ser

12Getting startedConsole installationConnect the telephone lines, Ethernet cable (if necessary) and power adapter.See the illustration on the next pag

13Getting startedConsole installation Option 1: Connect to four single-line wall jacksNOTES:Use only the power adapter supplied with this product. To

14 Option 2: Connect to two 2-line wall jacksGetting started Console installationUse onlySupplied AdapterL4 L3/4 L2 L1/25.1RouterLine 3/4 Line 1/2Plu

15Getting startedConsole installationAfter the console is powered up, it takes at least one minute to start up the system and the screen displays boot

16 For installation with use of UP406 deskset in the system - set static IPInstructions on this page are for users to enter static IP to set up the co

17Getting started Console installation (stand-alone telephone)This UP416 console can be used as a stand-alone telephone without connecting it to UP406

18Lift the kickstand as indicated by the arrows below to release it from the grooves. 3. To mount the console on the wallUnplug the power adapter fro

19Getting startedWall mount installationSnap the kickstand into the outermost groove until it locks into place. 4.

20Getting startedWall mount installationLine 1/2 Line 2 Line 3/4 Line 4RouterInstall the wall mount bracket to the console as shown below. Insert the

7. Align the upper wall mounting hole on the back of the console with the upper tab of the standard wall plate. Make sure the lower wall mounting hole

iThis symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precau

Wall mount to tabletop installationTo change the console from the wall mount position to tabletop position, follow the steps below.1. If the telephone

23Your telephone can support up to 15 UP406 desksets. The desksets must be connected to the console before use. You must connect each deskset separate

24 To connect a deskset to your UP416 console (continued)The deskset screen displays Starting... It takes a while for the system to finish the startup

25You can add a cordless handset (UP407, purchased separately) to your console. The cordless handset must be registered with the UP416 console before

26You can use this console handsfree when you register a DECT 6.0 cordless headset (VTech model IS6100) to the console. You can only register one cord

27If you have a registered handset and/or headset, and need to replace one of them or both, you will have to deregister both devices first, then regis

28You can use this console handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). Plug a 2.5 mm heads

29 Menu settingsUse this menu to change the telephone system settings.Press MENU/SELECT when in idle mode (when the console is not in use) to enter

30Getting startedSystem setup Release extension numberYou have to release an extension number that is already being used from the telephone system to

31Getting startedSystem setup Prime lineUse this feature, also known as automatic line selection, to choose which line is automatically selected each

iiEspecially about cordless telephonesElectrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet sho

32Getting startedSystem setup Line groupYou can set an extension or several extensions to receive the incoming calls from a specific telephone line.

33Getting startedSystem setup Network setupThe console must have an IP address locating its connection with the Ethernet switch or router. You can set

34Getting startedSystem setupNetwork setup (continued)If you want to switch from Auto set IP to Set static IP, you have to disable the Auto set IP set

35Getting startedSystem setup Network setup (continued)Press MENU/SELECT to proceed. The screen displays Subnet mask: XXX.XXX.X.X. Use the dialing key

36Getting startedSystem setup Discovery methodUse this feature to change the connection of the console if you cannot connect an existing deskset to a

37Getting startedSystem setup Network infoUse this feature to view the information of the IP address, subnet mask, router/gateway, DNS servers, and D

38 Ringer volumeUse this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on t

39Telephone settingsTelephone setup Ringer toneUse this feature to choose one of the ten ringer tones for incoming calls. You can choose different r

40Telephone settingsTelephone setup Set date/timeThe answering system displays the date and time of the message while playing messages. Before usin

41Telephone settingsTelephone setup LCD languageThis feature allows you to change the language used for all screen displays. The language settings on

iiiParts checklistYour telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is

42Telephone settingsTelephone setup Home area codeUse this feature to program this console to recognize your home area code. This feature makes it

43Telephone settingsTelephone setup Key toneThe console is set to beep with each key press. If you turn off the key tone, there are no beeps when you

44Telephone settingsTelephone setup Dial modeThe dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mo

45Telephone settingsTelephone setup Music on holdMusic on hold (M.O.H) is available on this console. When this feature is turned on and you put a

46Telephone settingsTelephone setupPhone renameUse this feature to rename the console. If you have to rename your console after initial setup, you ar

47Telephone settingsTelephone setup Customer supportUse this feature to display the VTech website.When the console is idle, press MENU/SELECT.Press

48The telephone comes programmed to select a line automatically for calls when you do not press a line key. To override the automatic line selection s

49Telephone operationTelephone operationTo make a call using a corded headset:Make sure a corded headset is connected to the console ( page 28 ). Pre

50 Call waitingIf you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the

51Telephone operationOptions while on calls HoldUse this feature to hold one line while accessing another, or as part of the conference and call tran

ivTable of contentsGetting startedConsole overview ... 1Console screen icons ... 4Alert

52Telephone operationOptions while on calls Call privacyDuring a call, you can temporarily change the call privacy setting to allow or disallow ot

53Telephone operationOptions while on calls Recording a callUse this feature to record a phone conversation during a call. The recording is treated th

54Telephone operationOptions while on calls Chain dialingWhile you are on a call, you can initiate a dialing sequence from the numbers in the director

55The last 10 telephone numbers dialed (up to 30 digits) are stored in the console. To view the 10 most recently dialed numbersPress AUTO REDIAL to e

56Telephone operationRedialTo copy a redial entry to directory (continued)You can store the flash signal required by some special services as part of

57Telephone operationRedial Auto-redialUse this feature to automatically redial a number up to ten times. Press AUTO REDIAL to enter the redial list

58The system can support 5-way conference with a maximum of one outside call and four system extensions (including the initiating party), or two outsi

59Telephone operationConference callTo drop an outside line:Press the corresponding line key (LINE 1-LINE 4).-OR-If there are two outside calls, press

60Telephone operationConference call Call scenarioThe table below provides you with more information on the number of outside lines available for use

61You can use the intercom feature for conversations between the console and a system deskset, or between two system desksets. The console and each d

vOptions while on calls ... 50Call waiting ... 50Volume control ...

62You can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call; other extensions cannot seize t

63 Transfer a call and speak to the receiving partyYou can transfer a call and speak to the receiving party before completing the transfer while on

64This telephone has 32 one- and two-touch memory locations (speed dial locations) where you can store the phone numbers or system extension numbers y

65Telephone operationOne touch Assign a one-touch entry (continued)You can store the flash signal required by some special services as part of a diali

66Telephone operationOne touchReview the one-touch entryWhen the console is idle, press MENU/SELECT.Press or to scroll to One Touch, then pressMENU

67Telephone operationOne touchEdit the one-touch key (continued)Store a signal for switching to temporary tone signaling. If you have dial pulse (rota

68Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have thei

69 Create a new directory entryUse the following steps to store a name and number in the directory. When the console is idle, press DIRECTORY. The con

DirectoryCreate directory entries70Create a new directory entry (continued)You can include a pause while storing a dialing sequence that requires one

71 Search by nameThe names appear in alphabetical order. Follow the steps below to search for directory entries on the console. Press DIRECTORY on t

viAnnouncement ... 84Night mode ... 85Record the auto attendant announcement .

72You can dial, delete or edit a directory entry (name and number) when it is shown on the console screen. You can use the directory review ( page 70

73DirectoryDial, delete or edit entries Edit an entryWhen a directory entry appears, press MENU/SELECT. Press or to choose Edit, then press MENU/SE

74DirectoryDial, delete or edit entriesCopy a directory entry to one touchWhen a directory entry appears, press MENU/SELECT. Press or to choose Cop

75This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time

76 How the caller ID information (call log) worksThe telephone stores caller ID information for the last 200 incoming calls in the console. Entries ar

77 Memory matchIf the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen match

78Caller IDCaller ID operationView dialing optionsAlthough the incoming call history entries have 10 digits (the area code plus the seven-digit numbe

79Caller IDCaller ID operation Save a caller ID entry to the directoryWhen in the caller ID history, press or to browse to the number you wish to

80Caller IDCaller ID operationCopy a caller ID entry to one touchWhen the desired number appears, press MENU/SELECT.Press or to choose Copy to 1-to

81Caller IDReasons for missing caller ID informationReasons for missing caller ID informationThere are also occasions when other information or no inf

1MENU/SELECTPress to enter the menu.While in the menu, press to select an item or save an entry or setting. •• Navigation keysWhile in menus, press

82The answering system of this console has two mailboxes, namely the central (auto attendant) mailbox and private mailbox.When the auto attendant feat

83You can set up the auto attendant to answer outside calls, provide callers with a company directory, direct calls to a specified extension, and enab

84Answering systemAuto attendant setup AnnouncementUse this feature to record up to three new announcements so that you can have a general announcemen

85Answering systemAuto attendant setup Night modeYou can turn the night mode on or off. When it is off, only General OGM is available in the announce

86Answering systemAuto attendant setup Set the start and end time of auto attendant announcementWhen the night mode is turned on, you can set the star

87Answering systemAuto attendant setupPlay the auto attendant announcementTo play the announcement: When the console is idle, press ANS SYS.Press or

88Answering systemAuto attendant setupReset auto attendantUse this feature to reset the auto attendant settings and announcements to default. When the

89This console has a private mailbox that can answer calls and record messages when it is turned on. The private mailbox answers the call after the r

90Answering systemPrivate mailbox setup AnnouncementAn announcement plays when calls are answered by the private mailbox. The system has a default ann

91Answering systemPrivate mailbox setupTo reset the announcement: When the console is idle, press ANS SYS.Press or to scroll to Private Mailbox, th