VTech DS3101 Technical Information download pdf (Page 15)

Created May 2008

Confidential and proprietary information of T-Mobile USA

NOT FOR CUSTOMER DISTRIBUTION (Sales Only)

Question Response

What is required for

9-1-1 calls?

T Mobile @Home 9-1-1 calls will be handled like any other 9-1-1 phone call. It is very important

that we capture your 9-1-1 address, which is the primary location where you will be placing calls.

Is my address information required during the

purchase of T Mobile @Home?

T Mobile @Home 9-1-1 calls will be handled like any other 9-1-1 phone call. It is very important

that we capture your 9-1-1 address, which is the primary location where you will be placing calls.

How can I change my 9-1-1 address? You can update your 9-1-1 address at any time at My T Mobile or by calling Customer Care.

Question Response

Can I use my existing landline phone? Yes. You can use any corded or cordless phone that is touch-tone. The three most common

cordless phone frequencies are 5.8GHz, 900MHz, and 2.4GHz (2.4GHz is not recommended

due to interference).

Note: Some 5.8GHz phones actually use 2.4GHz and 900MHz when sending information from

the handset to the base, which can result in decreased call quality.

A DECT 6.0 cordless phone is recommended to improve call quality. T-Mobile sells a •

VTech DECT 6.0 for customers.

What if I have several landline phones connected

throughout the house?

Only the phones connected through the wireless router are supported. Consider purchasing the

VTech cordless phone, which includes two handsets, and supports up to ve handsets for one

line.

Who will help me set up this service at home? Installing the T-Mobile @Home HiPort™ is easy. The wireless router comes with a simple-to-

follow CD for easy setup, as well as instructions for advanced installation.

What if I try to set up the service and have a

problem?

If you have any problems, you can call 6-1-1 from any T-Mobile wireless phone. You may also

call us toll free at 1-800-937-8997. To assist Customer Care, use a phone that is different than

the one in question.

How will my T-Mobile @Home phone work differ-

ently than a landline phone?

Collect calls are not currently supported and cannot be accepted with the T Mobile @Home

•

service.

Directory listing (white pages) and directory assistance (411) may be lost.•

See section Answering Customer Questions for information on fax and security systems or •

services.

Note: Standard mobile phone self-help codes (e.g., #646#) are not compatible with T Mobile @

Home.

Frequently Asked Questions

9-1-1 Calls: Home Address Required

General Questions

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VTech DS3101 Technical Information Page 15

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