VTech CareLine SN1197 User Manual Page 1

CareLine™w w w.v t e c h p h o n e s . c o m+Abridged user’s manualModels: SN1196/SN1197/SN6196/SN6196-2/SN6197/SN6197-2BC

Getting started4Pendant charger installationInstall the pendant charger as shown below.1. Switch ON the pendant.2.Place the pendant in the pendant cha

Getting started5Pendant lanyard:The pendant lanyard is already attached to the pendant. You can adjust the length of the lanyard for comfortable weari

Getting started6Telephone base backup battery installationInstall three AAA batteries (not provided) so that your telephone can still operate in the e

Getting started7Handset battery chargingOnce you have installed the battery, the handset indicates the battery status. If necessary, place the handset

Getting started8Are you a new cable or VoIP subscriber?If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable

Getting started9Expand your telephone systemYour telephone base can support up to 12 handsets/pendants. Each device must be registered to the telephon

Getting started10Add and register a pendantWhen first purchased, charge the pendant in the pendant charger. You hear three beeps every 10 seconds when

Getting started11Deregister all devicesIf you want to replace a device, or reassign the designated handset number of a registered handset, you must de

Getting started12Telephone base layoutLarge tilt displayMove the top of the display forward or backward to adjust the angle of the screen for maximum

Getting started13Telephone base layoutAUDIO ASSISTPress to enhance the clarity and loudness of the caller’s voice during a call.CANCELPress to cancel

This Abridged user’s manual provides you with basic installation and operation instructions. A limited set of features are described in abbreviated

Getting started14Telephone base layout/REPEATPress once to repeat the playing message.Press twice to play the previous message.Press to move the curso

Getting started15Pendant layoutPress to answer or end a call.Pendant status lightStays solid red when the pendant is charging.Flashes red when the pen

Getting started16Handset layoutIncoming call lightFlashes when there is an incoming call/the base is paging the handset./Press to review the phonebook

Getting started17Handset layoutCID/Press to review the caller ID log when idle.Press to scroll down while in menus or lists.Press to move the cursor t

18Photo speed dialThere are four photo speed dial keys on the telephone base. The photo speed dial keys 1 and 2 on the pendant correspond to the photo

19Telephone settingsTo set and dial a photo speed dial:Press on a desired photo speed dial key.Enter the number, then press NEXT.Enter the name, then

20Telephone settingsUsing the menuYou can use the menu of the telephone base or a cordless handset to change the telephone settings.Press MENU when

21Telephone settingsRinger toneCordless handset/telephone base ringer tone:Press MENU when idle.Scroll to Ringers, then press SELECT on the cordless h

22Telephone settingsSet date and timeThe answering system announces the date and time of each message prior to playing it. Before using the answering

23Telephone settingsLCD languageYou can select a language (English, French or Spanish) to be used in all screen displays.Press MENU when idle.Scroll t

Parts checklistYour telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship you

24Telephone settingsClear voicemail indicatorsUse this feature when the telephone indicates that there is new voicemail but there are none. This featu

25Telephone settingsKey toneThe handset/telephone base is set to beep with each key press. You can set the key tone volume or turn the key tone off fo

26Telephone settingsHome area codeIf you dial your local calls using only seven digits (area code not required), you can program your home area code s

27Telephone settingsQuiet modeYou can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and

28Telephone settingsVoice commandYou can turn the pendant voice command feature (see pages 59-60) on or off.Press MENU when idle.Scroll to Pendant, th

29Make, answer and end a callTo make a call at the telephone base:Lift the corded handset, or press SPEAKER .When you hear a dial tone, dial the numb

Telephone operation30SpeakerphoneHandset speakerphone:When the cordless handset is on a call, press to switch between the handset speakerphone and th

Telephone operation31Volume controlTo adjust the listening volume on a cordless handset:During a call, press VOL- or VOL+.To adjust the listening volu

Telephone operation32Temporary ringer silencingWhen the telephone is ringing, you can temporarily silence the ringer of the handset, pendant or the te

Telephone operation33Check voicemailPress and hold 1 on the cordless handset/telephone base to dial your voicemail number.Chain dialingUse this feat

Parts checklistSN6196/SN6196-2/SN6197/SN6197-2Telephone baseCorded handsetCordless handset(1 for SN6196/SN6197)(2 for SN6196-2/SN6197-2)Handset charge

Telephone operation34Transfer a callWhile on an outside call, you can transfer the call from a cordless handset or the telephone base to another syste

Telephone operation35Find handset/pendantThis feature helps you find misplaced handsets and pendants.To start the paging tone: Press FIND HS on the ri

36Join a call in progressAnother handset, pendant or the telephone base can join an outside call. You can share an outside call with the telephone bas

37Multiple handset useIntercomUse the intercom feature for conversations between two system devices.To initiate an intercom call with a cordless hands

38Multiple handset useTo initiate an intercom call at the telephone base:Press MENU, then scroll to Intercom, then press SELECT. Scroll to the desired

39The phonebook stores up to 50 entries, which are shared by all devices.Add a phonebook entryPress MENU when idle.Scroll to Phonebook, then press SEL

40PhonebookDial a phonebook entrySearch for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 39).When t

41The telephone system has four photo speed dial locations, where you can store the telephone numbers you wish to dial more quickly. You can store up

42Photo speed dialDial a photo speed dial numberTo dial with the telephone base:Press a photo speed dial key to dial the number stored in the correspo

Photo speed dial43The caller ID log stores up to 50 entries, which are shared by all system devices.Missed call indicatorWhen there are calls that ha

Table of contentsGetting started ... 1Telephone base installation ... 1Handset battery installation ... 2Handset charger

Caller ID44View dialing optionsWhile reviewing the caller ID log, press QUIET# on the cordless handset or # on the telephone base repeatedly to displa

45About the reminderThe reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly o

46ReminderReview remindersWhen playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the rec

47Answering systemUse the answering system menu of a cordless handset or telephone base to turn on or off the answering system or message alert tone,

48Answering system settingsAnswer on/offThe answering system must be turned on to answer and record messages.When the answering system is turned on, t

49Answering system settingsNumber of ringsYou can choose two, three, four, five or six rings, or toll saver. With toll saver selected, the answering s

50Answering system settingsRemote access codeA two-digit security code is required to access the answering system remotely from any touch-tone telepho

51Answering system settingsTo set message alert tone with the telephone base:Press MENU when idle, then press SELECT to select Answering system.Scroll

52Answering system and voicemailYour telephone has separate indicators for two different types of voice messages: those left on its built-in digital

53Answering system operationUsing the answering system and voicemail togetherYou can also use your telephone answering system and voicemail together b

Photo speed dial ... 41Store a photo speed dial entry ... 41Edit a photo speed dial entry ... 41Delete a photo speed dial entry ... 41D

54Answering system operationCall screeningTo screen a call at the telephone base:If the answering system and call screening are on, the announcement a

55Answering system operationMessage playbackTo play messages on a cordless handset:Press MENU when idle.Press SELECT to select Play messages. If you h

56Answering system operationTo play messages at the telephone base:Press PLAY when idle.If you have only new or old messages, the messages play automa

57Answering system operationDelete all old messagesYou can only delete old (reviewed) messages. You cannot delete new messages until you review them.

58Answering system operationRemote accessA two-digit security code is required to access the answering system remotely from any touch-tone telephone.

59About voice commandBy saying certain commands to the pendant, you can hear information such as the date or time, or call photo speed dial numbers, o

60MessagesPress VOICE and say “Review messages.”During the playback, press VOICE and say one of the following commands:“What can I say?” - To hear a

61Handset batteryIt takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance:Opera

Appendix62Pendant batteryIt takes up to three hours for the battery to be fully charged. When it is fully charged, you can expect the following perfor

Appendix63TroubleshootingIf you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.

1Telephone base installationGetting startedCAUTION:If you subscribe to telephone service from a cable company or a VoIP service provider, contact your

Appendix64TroubleshootingI cannot dial out.Try all the suggestions above.Make sure you have a dial tone before dialing. The cordless handset or the pe

Appendix65TroubleshootingOut of range OR Base no power appears on my cordless handset.Ensure you plug the telephone base in properly and the power is

Appendix66TroubleshootingI have accidentally set my cordless handset/telephone base LCD language to Spanish or French, and I don’t know how to change

Appendix67TroubleshootingI hear other calls while using my phone.Disconnect the telephone base from the telephone jack, and plug in a different teleph

Appendix68My calls cut in and out while I’m using my cordless handset/pendant.Other electronic products such as HAM radios and other DECT phones can c

Appendix69My caller ID isn’t working properly.Caller ID is a subscription service. You must subscribe to this service from your telephone service prov

Appendix70The answering system does not answer after the correct number of rings.Make sure that the answering system is on. ANS ON should show on the

Appendix71The answering system does not record messages.Make sure that the answering system is on. ANS ON should show on the cordless handset and ANS

Appendix72I cannot retrieve voicemail messages.Your telephone has both a built-in answering system and voicemail indication. They are independent feat

Appendix73Important safety instructionsWhen using your telephone equipment, basic safety precautions should always be followed to reduce the risk of f

Getting started2Handset battery installationPlug the battery connector securely into the socket.1. Place the battery with the label THIS SIDE UP facin

Appendix74Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:When the power

Appendix75Precautions for users of implanted cardiac pacemakersCardiac pacemakers (applies only to digital cordless telephones):Wireless Technology Re

Appendix76Energy-saving charging modeWhen this mode is activated, all telephone functions, except handset battery charging, will be disabled.To activa

Appendix77Cleaning your telephoneYour telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft c

Appendix78The RBRC® sealThe RBRC® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in a

Appendix79Limited warrantyWhat does this limited warranty cover?The manufacturer of this VTech Product warrants to the holder of a valid proof of purc

Appendix80How do you get warranty service?To obtain warranty in the United States of America, please visit our website at www.vtechphones.com or call

Appendix81FCC Part 15This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Feder

Appendix82FCC Part 68 and ACTAThis equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Coun

Appendix83Industry CanadaOperation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device

Getting started3Handset charger installationElectrical outlet not controlled by a wall switchHandset charger power adapterIMPORTANT:Check for a dial t

Appendix84Technical specificationsFrequency control Crystal controlled PLL synthesizerTransmit frequencyTelephone base: 1921.536-1928.448 MHzHandset:

85AAdd a handset 9Add a pendant 10Add a photo 19Add a reminder 45Announcement 47Answer a call 29Answering system and voicemail 52Answering sys

86MMaintenance 76Make a call 29Memo 57Menu 20Message alert tone 50, 54Message capacity 53Message playback 55–56Message recording time 51Missed

VTECH TELECOMMUNICATIONS LTD.A member of THE VTECH GROUP OF COMPANIES.Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008