VTech CS6319-2 User Manual download pdf (Page 35)

TROUBLESHOOTING

Problem Solutions

Handset displays

“Out of range or

no pwr at base”

Make sure the handset is registered correctly to the base.

Make sure the mains power is correctly connected.

Make sure the handset is within range of the base.

If the battery is low, place the handset on the base /

charger to recharge.

•

icon does not

appear to be lling

Try cleaning the charging contacts.

Check that the mains power is correctly connected.

If the above measures do not correct the problem,

replace the battery.

•

You hear the busy

tone when you

press

Make sure the handset is in range of the base.

Another handset registered to the base might be on the

line.

•

No Calling

Number Display

number / name

displayed

You might need to subscribe to Calling Number Display

Service from your telephone company.

The caller may have blocked their number.

An exact name / number match was not found in your

phonebook. Make sure you have stored the complete

number including the area code.

The caller might not be calling from an area which

supports Calling Number Display.

Check if both you and the caller’s telephone companies

use equipment compatible with the Calling Number

Display service.

In some occasions, the Calling Number Display

information will show after the rst or second ring.

•

Base unit does

not ring, but the

lights are on

Make sure you connected the telephone line correctly.

Make sure the base ringer is set to On.

You may have a faulty line or socket. Try with another

socket.

•

Buzzing noise on

my phone or on

other electrical

equipment nearby

Sometimes your cordless telephone can interfere with

other electrical equipment if they are placed too closely

to each other. It is recommended for you to place your

phone at least one metre away from electrical appliances

or metal obstructions to avoid any risk of interference.

•

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VTech CS6319-2 User Manual Page 35

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